Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • All your support requests will be replied to in maximum 60 min after the trouble ticket or email is submitted. If your issue requires further assistance from a system administrator, we will forward the ticket or the e–mail to the person in charge and we will leave a comment to notify you that more time will be needed for arriving at the best solution. And if you order the Admin Services package, all of the tasks included there will be executed whenever you choose.

  • Top quality support service

  • An Excellent Help Desk Support Service

  • If you require any assistance with the Online Control Panel or with any of the applications that we’ve pre–installed on the dedicated hosting server on your behalf, you can contact our tech support staff anytime via the ticketing system. Additionally, if you require help administering your server, you can order the Admin Services package, which includes Operating System updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and restarting procedures, data backup hard disk drive storage space, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • Each Linux dedicated servers hosting package is equipped with our charge–free Online Control Panel, which offers an elaborate knowledge base plus a selection of educational video tutorials. Whenever you need assistance while working with the Online Control Panel, just click on the Videos or Help buttons in the top right corner.