Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Offering top notch support on–time is our high priority, so that we back up each cloud hosting packages plan with a 1–hour ticket reply warranty. At the time you share a ticket or drop a message, our user support crew will try their best to generate the most appropriate answer to your case and to provide you with advice in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • You’ll be able to contact us 24x7x365 with any issue you have got relevant to our products and services. We have got professionals on duty everyday to give support every time required. You can utilize the ticket system or send us an e–mail whenever you want, or pick–up the telephone or use the online chat through working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Big Hammer Hosting’s Control Panel offers an extensive practical knowledge base that’s integrated into all parts. In each part, you will find a Help button which will load for you a list of step–by–step courses on how to apply a specific function or complete a specific action. In addition, we have created tutorial training videos to help you to get a better idea of the Control Panel’s interface.