A live chat is among the channels of communication offered by some hosting companies as a part of their support services. Depending on the company, the chat can be used for billing, pre-sales and/or tech support. This way of communication is quicker than a support ticket and it will make it less likely to misspell or misunderstand something as compared to a phone call with a representative. In addition, when the trouble that you experience requires some time to be reviewed and dealt with, you're able to do something different at the same time rather than just waiting, as you would have to do when you call. Also, you can employ a live chat assistance service completely free provided that you have Internet access even when your hosting supplier is located in a different country and they don't have a local phone number you can call.

Live Chat Support in Cloud Hosting

Together with the phone and ticket support, we provide live chat support too. You'll be able to get in touch with us every day, which includes holidays and weekends, and we can give you more details about the cloud hosting packages that we provide if you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Although for solely technical matters you'll need to open a trouble ticket to the technical support team, since such issues need more time to be taken care of, you can still get in touch with us through the live chat for some technical info. For instance, we're able to help you set up an email address in your email client or troubleshoot various issues, saving you a lot of time. Even when our telephone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we supply with our Linux semi-dedicated hosting, you're able to find the the right answers for any questions you have or get a lot of issues taken care of without delay. The service is accessible each and every day, so you'll be able to get in touch with a representative even on holidays and weekends. In case you're unsure which plan is better for your sites or if our cutting-edge cloud hosting platform covers some system requirements, you may join our live chat before buying anything. In case you are an existing customer, you are able to find more details about billing issues, account settings as well as various common tech troubles you may experience, let's say if you cannot set up an e-mail account in a client on your computer system. The live chat can save you a lot of time regardless where you are or when you contact us.