A ticketing system is the most popular correspondence medium that web hosting companies offer to their customers. It is most often part of the billing account and is the very best way to solve a problem that requires a certain period of time to investigate or that needs to be forwarded to a system administrator. Thus, all responses given by either party will be kept in one location in case somebody else wants to work on the given issue and the information already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which implies that you will need to sign in and out of at least 2 accounts to do a particular operation or to touch base with the hosting company’s support team. In case you desire to administer several domain names and each one is hosted in its very own account, you will have to use even more accounts at the same time. Additionally, it may take a substantial period of time for the provider to respond to your tickets.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst you’re browsing through your files or configuring different account settings. The ticketing system is being closely monitored 24-7-365 by our tech support staff members and the response time is maximum 1 hour, but it rarely takes more than 20 minutes to get support. In contrast with other providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for info in relation to any technical or billing problem. Also, you can see a selection of articles, which will help you handle the most commonly encountered predicaments yourself.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with us and you wish to touch base with our client support team representatives, you’ll be able to send a trouble ticket directly from your Hepsia Control Panel instead of going through a completely different tech support platform as you’ll need to do with most web hosting companies on the market. Our integrated ticketing system will permit you to post a new ticket without any efforts and to search through older tickets using a clever search filter. You will also be able to check the relevant knowledge base articles that our system will offer you based on the problem category that you pick for your new ticket. You can carry out all of the above-mentioned activities without leaving your Control Panel at any time, so if you bump into any challenge or have a question, you can touch base with our support engineers and resolve the issue at hand in less than an hour using one single support platform.