Being able to contact your cloud hosting supplier when you have any questions or experience any troubles is important and how fast they will reply and react could be crucial, in particular when your site is business-oriented, as more downtime can often mean losing prospective customers. The support options are usually a way to distinguish genuine suppliers from resellers. The latter in most cases reply just to e-mail messages or support tickets and you will have to wait for a whole day or even more in order to receive a reply. In case your issue needs a few responses, you could end up losing days to have a problem resolved. Using the services of an authentic and reliable web hosting provider, you'll be in a position to connect with the support at any moment and get a quick reply whatever the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Hosting

The customer and tech support services for all our cloud hosting packages are round-the-clock, so you can forget all about waiting for a couple of days in order to receive assistance. In case you aren't our client yet, you can call us, chat with a representative or send an e-mail message. In case you do have an account, you'll be able to open a support ticket in addition to the other three options for communication. You'll be able to choose the most suitable way to contact us depending on what your location is or what kind of equipment you use. We're able to assist you for more or less any webhosting-related query that you may have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in such a case the maximum reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you can reap the benefits of our 24/7 technical support services even on official holidays. All your web sites will be available at all times and so will we. With quite a few connection options, you'll be able to select the most convenient approach to get in touch with us and inquire about our services in case you do not have an account yet, or get assistance if you're already one of our customers. You will be able to give us a call, have a chat with a live consultant, send an e-mail or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature a one-hour reply time warranty, although it hardly ever takes over 20 minutes to receive assistance irrespective of the nature of the trouble. Using our customer and tech support services, we'll be available for you whenever you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Hosting

In case you've got a Virtual Private Server through our company, you can contact us 24/7 for every server-related issue or forany difficulties and questions with regard to the pre-installed software your server is equipped with. In case you haven't obtained a virtual private server package yet, you will be able to find out much more about our solutions by giving us a call or via the live chat service. For more technical issues, you will be able to send an email message or open a ticket through your billing Control Panel and you'll get support within a maximum of 1 hour no matter the time of the day, even on holidays and weekends. The actual response time usually does not exceed 30 minutes. If you need assistance for third-party software, you will be able to take advantage of the Managed Services upgrade which you can include to each VPS package and our administrators will assist you with any set up or troubleshooting issue you may have experienced.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour max response time warranty, you will benefit from quick support when you purchase a dedicated server from our company. Our customer and technical support teams are online 24/7/365, as a result any time you open a support ticket from your billing account or you send an e-mail message regarding any problem with the server or the pre-installed software on it at any time of the day, you will get a response within one hour, even during holidays. Our ticketing system is the perfect option if the matter in question needs more time to be solved or if it needs to be sent to our administrators, as it is far more convenient to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to phone us or talk to a live agent using our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also help you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.